Water and Waste Water

The City of Rollingwood is currently under Stage 2 Water Restrictions

UTILITY BILLING MANAGER

Veronica Hernandez is the current Utility Billing Manager as of October 10, 2022.

She can be contacted at vhernandez@rollingwoodtx.gov or (512) 327-1838 ext. 1100

WATER PAYMENT MAILING ADDRESS

City of Rollingwood
Attn: Utility Billing Manager
403 Nixon Drive
Rollingwood, TX 78746

INITIATE NEW WATER SERVICE

To start water service at your business or residence, please complete a Start Service Application.

A security deposit will be required to open an utility account. Security deposits should be made payable to "City of Rollingwood" via check or money order.

Security Deposit Rates
Residential Account Security Deposit	$500
Commercial Account Security Deposit	Based on meter size. Please contact Utility Billing Manager for more information.

Applications and security deposits must be dropped off to Rollingwood City Hall or emailed to vhernandez@rollingwoodtx.gov.

SIGN UP FOR AUTOMATIC BANK DRAFTING

Submit an ACH Form and provide a voided check to be enrolled in Automatic Bank Drafting. ACH Forms must be dropped off to Utility Billing Manager at City Hall.

Accounts are drafted on the bill due date or the next business day of each month.

ACH/Direct Debit Form for Utility Payments

SIGN UP FOR PAPERLESS BILLING

To receive E-bills, please email the Utility Billing Manager and provide the following information:

Name, Account Number, Address, and Email

DISCONNECT WATER SERVICE

Submit a Close Out Form to close your account and end water service.

The Close Out Form can be dropped off to City Hall or emailed to vhernandez@rollingwoodtx.gov.

WATER AND WASTEWATER FEES

ADJUSTMENTS AND APPEALS

All City of Rollingwood utility customers have the right to appeal their utility bills under the City's Water Bill Appeal Ordinance. If you had a water leak and received an above average utility bill as a result, you may be able to receive a credit on your account to relieve some of the cost. Submit a Leak Adjustment Request Form to be considered. A summary of the Utility Appeals Process is available to customers, which outlines the criteria for requesting an adjustment.

Proof of a leak is required for any adjustment (invoices, work orders, or receipts). Text messages, screenshots, or photos are not considered as proof.

Additionally, to be considered for a leak adjustment, utility customers must be enrolled in EyeOnWater, the City’s customer portal for utility accounts, for each electronic water meter associated with the utility account being appealed and have elected to receive leak alerts for each of their account’s electronic water meters through EyeOnWater.

If, following a request for a leak adjustment, you are dissatisfied with staff's determination, you may contest your utility bill and present in front of the Utility Commission, please submit a Utility Appeal Form to be considered. The Utility Commission meets on the first Tuesday of each month at 5:30 p.m.

All forms must be submitted to the Utility Billing Manager at City Hall.